|Important Things You
After ten years of being
in business and producing literally thousands of orders for
our clients, we know that orders that begin well typically
finish well. In other words, if you read the information and
follow the guidelines supplied here on the website, you will
greatly reduce the chance of having an error or a delay that
will affect your order.
Begin With A
All CDwest.ca orders must
start as a quotation, because a quotation details the
product and pricing in a way that virtually eliminates any
chance for confusion and misunderstanding later on in the
process. All in all it just makes everything a lot easier!
5% Overs or
Due to the inherent
nature of manufacturing custom-made products it is
considered fair business practice to supply slightly more or
slightly less (not to exceed 5% over or under, depending on
the quantity ordered) than the quantity of product ordered.
The Customer is only required to pay for the units they
receive, the final invoice will reflect the exact quantity
supplied, and the Customer agrees to pay for the same.
expressly stated in writing, all quotations and quoted
prices are F.O.B. our site in Surrey, British Columbia
Canada. This means that shipping is not included in the
CDwest.ca is located in
the province of British Columbia (B.C.) in Canada. Unless
otherwise expressly stated in writing, applicable tax is
extra and not included on quotations or quoted prices:
As of April 1, 2013 orders
British Columbia: 12% (7% PST and 5% GST).
► As of July
1, 2010 orders invoiced/shipped to Nova Scotia, New
Brunswick, Newfoundland and Labrador: 13% HST
to non-HST provinces and territories
within Canada: 5% GST
into the United States: Canadian tax is
not applicable to your order.
If you are not providing
your own detailed company purchase order (which must include
your signature) you must submit the appropriate CDwest.ca
order form for the product you want.
Make sure you already
have your Quote Number before you start the Order Form (if
you don't have a Quote Number please contact us and we'll
provide you with one).
When all required
production materials are received prior to 12:00 (noon)
Pacific Time on
any regular business day the order details and payment will
be processed that day. Orders received after the 12:00 noon
cut-off time will be processed on the next business day.
CDwest.ca Order Forms.
Master disc and back-up copy.
Intellectual Property Release Form (and accompanying proof
licensing if applicable).
As stated in our
Terms Of Business, "The
Customer acknowledges that their order cannot be released until
all required production materials are supplied to Precision
Disc in proper working order as per the requirements and
specifications as published by Precision Disc on CDwest.ca.
Furthermore, the Customer acknowledges that any delay in
providing production materials as per Precision Disc's
requirements and specifications will in turn delay the start
date for the order and all ready-by dates agreed upon,
whether written or oral, may be delayed."
Does An Order Take?
Your order form details will be entered into our system by
our Order Entry personnel and you will receive an e-mailed
acknowledgement of this fact. This e-mail may include
questions we need to have clarified and could also give you
notice of any missing items or problems that prevent us from
proceeding with your order.
Your order then goes to our Billing Department to have your
payment details confirmed and/or processed. You will receive an e-mailed
acknowledgement of this fact and be provided with an Order
Confirmation that summarizes your order details and confirms
the costs. This is a summary and not an invoice. If there is
anything that doesn't look right to you please contact us
Pre-Press and/or Master
After your payment details have been confirmed and/or
processed, our Pre-Press and/or Master Creation Departments
are notified that supplied assets should be reviewed. If
your assets are supplied to our specifications, electronic
proofs are typically e-mailed to you within two business
days. If there is a problem with your assets that prevent us
from generating your proofs you will receive an e-mail from
us with an explanation and a request for your assistance.
After your proofs have
been approved we are ready to begin the actual production of
your order. "Standard" production turn-times for products up
to 10,000 units are as follows:
Bulk discs: *5-7 business
days after all approvals.
► Discs in
standard sleeves: *7 business days after all approvals.
Discs in jewel cases with
paper inserts: *10 business days after all
Discs in printed sleeves:
*10 business days after all approvals.
Discs in digipak: *10
business days after all approvals.
Turn-times are based on regular business days and the
production time-line will begin after we receive your
written proof approvals (a clearly worded approval via
e-mail is acceptable).
Proof approval cut-off
time is 12:00 (noon) Pacific Time on any regular business
day. Proof approvals received after the 12:00 (noon) Pacific
Time cut-off deadline are deemed to have been received by
the next regular business day.
As stated in our Terms Of
Business, the "standard" turn-times are estimates and are
not to be considered as a guarantee.
Click on the image shown
below to view it full size.
Order A Rush Or Deadline?
If you have a "Rush" or
"Deadline" date for your order we need to know about it
before you place your order so we can review our production
schedule to see if we can fit it in.
For us to determine if we
can accommodate your request we need two vital pieces of
information from you:
What date will all production materials be in our hands
noon Pacific Time)?
What date do you need to have the order in your hands?
If it is determined that
we can accommodate a rush/deadline request it is now the
sole responsibility of the client to supply all required
production materials in proper working order as per the
specified date and time, and that proof approvals will be
made on-time as instructed by our Pre-Press Department.
Failure to do so will jeopardize your ready-by date.
Important: On most "Rush"
orders it is imperative that the order has no delays or
"holds" of any kind, otherwise the ready-by-date will be
What Is A
If we come upon a problem
that prevents us from processing or manufacturing your order
we place a "hold" on the order and notify you immediately.
Due to the very custom nature of CD manufacturing and the
number of different processes involved, a "hold" can be
placed on an order for a variety of reasons.
Here are a few examples
of common "hold" issues:
Missing production materials.
Order Forms don't match the quote.
IPR Form is not supplied or is incomplete.
Artwork is not supplied to our specifications/requirements.
Client's master is corrupt.
Client has not responded to a request for
Important: Be aware that
a "hold" may delay the estimated ready-by date for your
order... even if your order is on a "Rush" or "Deadline".
As stated in our
Terms Of Business, "Every
effort will be made to fill orders within the timeline
quoted at the outset of the project, however, ready-by-dates
(whether written, oral, or implied) are not guaranteed and
are not contractual. The Customer acknowledges that due to
the inherent nature of manufacturing custom-made products,
unforeseen delays can occur and Precision Disc Manufacturing
Corp. (and CDwest.ca) assumes no responsibility for any
damages or consequences growing out of or owing to any
recommends that product related releases, events, travel
plans or performances are not booked/scheduled until the
product is in the Customer's possession and meets with their
Your Master Disc
For CD orders please
supply TWO copies of your Master on CDRs. All
client-supplied Master copies are considered to be received
in final form which means you have reviewed them
thoroughly and confirm they are formatted properly and ready
to manufacture exactly as supplied. Remember, the discs we
produce will be exact clones of the Master copies you supply
to us so make sure you review your Master and copies in
send us your originals... just send us copies. Ensure you
keep your original production materials for safety and
back-up purposes. Also, do not supply other files (such as
artwork) on the same CDR as your music (unless you actually
want your CDs manufactured that way).
format for CD Audio:
File Format: WAV or AIF
Bits per sample, per
Sample rate: 44.1Khz
Channels: 2 (stereo)
Maximum audio duration is
When you make your Master
ensure it is formatted as an
audio/music disc, and not as a CDROM (which is data).
If you're making your own
Master test it on all sorts of different play-back units,
both old and new, just to make sure your files are formatted
properly for the widest possible compatibility. This
includes audio playback, CD Text, multimedia, and anything
else that is present on the Master.
Your Production Materials
It is not standard policy
to return your supplied production materials with your
order. If you require the return of these materials you must
indicate it at the time of order on your Order Forms. In the
event that you request the return of your supplied
production materials after your order has left our facility,
we will make them available for you to pick up at your
As standard policy we
will archive client-supplied production assets for a period
of 12 months after the order has been completed, however, we
cannot guarantee the safe-keeping of these materials and
waive any responsibility for their damage or loss. At the
end of the 12 month archiving period CDwest.ca may dispose
of any unclaimed/remaining production assets or materials.
Remember: Never send us
your original copies of your production materials - only
send us copies of the originals so you always have your own
Note: It is not standard
policy to release replication stampers or printing films.
Should the Customer request that these production related
assets be released, CDwest.ca reserves the right to refuse
the return of the assets for additional production work due
to the potential of the assets having been damaged while out
of our care.
Your Artwork Files
Important: Artwork issues
are the #1 reason for order delays and the potential for
extra charges so please ensure your artwork files are
supplied on CDwest.ca design templates and they conform to
our specifications and requirements.
is considered to be received in final form and ready to
manufacture as supplied, as per our specifications and
Artwork files that are
not supplied to our specifications and requirements will
cause the order to be placed on "hold" until the files are
made press-ready. This could cause a delay in the start of
your and may also jeopardize any "rush" or "deadline" dates
if applicable. Extra charges can be incurred if CDwest.ca is
asked to perform modifications to files in order to make
them press-ready, but any charges would have to be approved
by you in writing before any work takes place.
'Free Posters' Artwork
If you wish to redeem our
VIP Program 'Free Posters' offer, your artwork files must be
supplied at the time of order. Please note that we will not
accept the Free Posters artwork after your other project
proofs have been approved.
A barcode may not be the
most exciting 'extra' we can offer, but it might just be one
of the most useful! If you want to have your CD sold in a
retail setting there's a very good chance the store will
require you to have a barcode for their inventory and
Typical barcode size:
1.5" wide x 0.5" tall
If CDwest.ca provides you
with a barcode the ownership of the code is not transferred
to you because the 'prefix' of the barcode is a number that
is registered to our company. To register your own barcode
will cost several hundred dollars, so our free barcode works
very well for many indie artists.
Keep in mind that there
may be some situations where you will need to own your own
barcode - for example, some major retailers may require you
to provide proof of barcode ownership. In a situation like
that you would need to have your own barcode.
Need more info? In Canada
you can contact www.gs1ca.org for more information and to
purchase your own barcode.
CDwest.ca provides three
standard proofing options for your order:
Option "A" - Electronic
◦ This is the 'default'
proof option if no proof option has been selected.
◦ This proofing option is included in your quotation (no
◦ Consists of one round of .PDF proofs sent via e-mail.
◦ $25 charge per additional round of .PDF proofs proofs.
◦ For confirmation of the physical layout only. Not for
◦ Written approval of proofs is required.
◦ Provides warranty for physical layout only. There is no
with PDF proofs.
Option "B" - Hard-Copy
◦ This proofing option
must be specifically selected.
◦ There is a charge for hard-copy proofs - please contact
service representative for pricing.
◦ Hard-copy proofs for disc and print/packaging designs are
calibrated digital print-outs (they are not Production Proofs ) for
of design layout and colouration.
◦ Electronic (.PDF) proofs must be approved in writing prior
generation of hard-copy proofs.
◦ For confirmation of physical layout and colour only.
◦ Up to 5% to 10% colour variation between hard-copy and
product may be unavoidable due to tolerances inherent with offset
printing processes, and this is considered to be industry standard and
Option "C" - Files Are
Pre-Approved, No Proofs Required:
◦ This proofing option
must be specifically selected.
◦ The Customer supplies pre-approved artwork files therefore
passing pre-flight and proofs.
◦ No proofs supplied. No layout warranty. No colour
Proofs versus Production Proofs
As stated in our proofing options noted above, "hard-copy
proofs for disc and print/packaging designs are
colour-calibrated digital print-outs for review of design
layout and colouration." There is a fee involved for
Hard-Copy Proofs, and electronic proofs must be approved in
writing prior to proceeding to the hard-copy phase.
If you require a physical mock-up up of (a) your
print/packaging design, or (b) a disc including print and/or
content, you must request a "Production Proof". There is a
fee involved for Production Proofs, and electronic design
proofs must be approved in writing prior to proceeding to
the "Production Proof" phase.
Electronic/.PDF proofs are to be viewed using Adobe Acrobat
Reader with "overprint preview" turned on.
The purpose for the
proofs is to give you one last chance to review your designs
for layout accuracy before they go to press, so any problems
that don't get corrected in the proofing stage will show up
in your final product.
Electronic (.PDF) proofs
are never to be used to evaluate color accuracy whether
viewed on a computer monitor or if you print them. If colour
is a concern please order Hard-Copy Proofs.
It is the sole
responsibility of the client to review all details of the
supplied proof(s) which includes (but is not limited to)
layout/design, page sequencing, dimensions, spelling, and
By providing an approval
in writing the client indemnifies and holds CDwest.ca free
from responsibility and liability for any errors or
omissions in the proofs that are not found and corrected by
the client. Furthermore, the client acknowledges that the
reworking and/or reprinting of materials due to client error
is at the sole expense of the client. Such costs will be
formally quoted in writing and must be approved by the
client in writing before any additional work can take place.
In order to proceed with
production the client must submit written approval of the
proofs via fax or e-mail. A specific and clearly worded
approval is required. Verbal approval cannot be accepted.
Changes To Your Artwork
artwork/design files are considered to be received in final
form. This means they are ready to manufacture as supplied
with no need for modification. Revisions, modifications or
the re-supply of files *may* cause the following:
A delay in the start of your order.
A delay in completing your order even if there is a "rush"
"deadline" date for your order.
Important: One round of
pre-press (reviewing your supplied files) and electronic
(.PDF) proofs are included in your quoted price. To request
changes or to re-supply design/artwork files after receiving
your proofs means that a new round of pre-flight and
electronic proofs must take place. Due to the work involved
a $35 fee will be charged for *each* new round of pre-flight
and electronic proofs (except in instances where the
required change is due to our error in generating the
Electronic (.PDF) proofs
are never to be used to evaluate color accuracy because
computer monitors dont represent color values accurately.
CDwest.ca does not provide color warranty for electronic
If color correctness is a
concern you must request hard-copy printed proofs for final
approval, however, due to variations inherent with printing
processes, a colour variation of up to 5% to10% between the
printed hard-copy proofs and the final printed product may
be unavoidable, and this is considered to be within industry
standards and acceptable.
For Spot Color
Screenprinting: Clients must specify Pantone Solid Coated
(C) color values. Colors will be mixed according to the PMS
color value formula and cross-referenced to the PMS Solid
Coated reference guide.
Supplied Colour Samples
can not be used for colour reference on gang-run CMYK
printed materials such as paper inserts, custom printed disc
sleeves, custom printed disc jackets, Digipak and EcoCase.
This is because these products are gang-run printed on a
press-sheet with other orders. To try and influence the
print colouration for one order will affect all other jobs
on the press-sheet. For colour warranty you must request
Hard-Copy Printed Proofs.
For CMYK Offset Disc
Printing: A client-supplied sample print (on disc or on
paper) can be accepted for color reference, but an exact CMYK color match can not be guaranteed.
For Spot Color Disc
Printing: A client-supplied sample print (on disc or on
paper) can be accepted for Spot Color disc printing but an
exact match can not be guaranteed. We will select the
closest standard Pantone Solid Coated (C) color available.